Levi's Reviews

I have been a loyal customer of Levi's for years cause I am into jeans and I love their designs. I have bought so many pair of jeans both online and in store from them but I would stop. I remember 2 years ago, I ordered their jeans and I got the total different styles and I complained about it. Later, I ordered another pair for my partner, the size was totally off so I had to exchange but apparently they were final sale, I negotiated with them so they sent me a new pair. I still loved their products tho due to the quality of their jeans. 2 days ago I ordered 4 pair of jeans and later I realized that they might have been a final sale. Just about 1.5 hours later I called them that I needed to cancel the order because I ordered the wrong size. The agent told me that I didn't have to worried because I can refuse the delivery.
The package came, I called again and the other agent told me a complete different story that they would not take my package back no matter what. I explained to her that I wanted to cancel the order and I would not even open the package. She said NO. Her supervisor reviewed my. Profile and found out that I was a bad customer since I complained about their product 2 years ago. I was like are you kidding? There was a reason why I complained. I paid for your products I should get what I paid for. She said no sorry madam we can't take your package back even tho you are not opening it. This is what I got after having been a big fan of them for years. I'm done. Rude and careless customer service team.

Even after 7 days of complaints there is no adequate response from Levi's customer care. Daily mails and calls have turned futile. And all this due to the fact that Levi's delivered wrong product and not even replacing nor refunding

I never ever leave reviews like this but I have to warn people, do not shop online at this store. I ordered a pair of shorts and they sent me the wrong size, I tried to do an in-store return but I was told I couldn’t, I had to use a pre paid slip which I did. It took 34 days for me to get my refund. The Customer service were rude and unhelpful. Please save your time and money do not shop here online!

I am a woman who has worn Levi jeans all my life and I'm old enough to remember when they were rugged and fit well. And had decent pockets! Now the price has remained substantial yet the jeans are more cheaply made and wear out faster. And what's with the pockets? They're half as deep as they used to be. I'm used to putting things in my jeans pockets but now when I sit down in an easy chair the contents of my pockets fall out. Why bother to put pockets on the jeans if they're of little use? The upshot is I have begun to use other brands because I get more for my money. Too bad. Levi used to be a synonym for quality. No more.

I have emailed Levi Dockers and eu.Levi to find out the current comparable product name to a prior purchase as the item looks the same but appears to have a slightly different name.

Despite wanting to make purchases they seemingly can’t be bothered to even answer simple questions.

On line purchases often need prior product support questions so failing to help loses customers and company credibility.

A company like Levi with such a bad attitude to customer support is in my view big company arrogance presuming they don’t have to try to keep customers.

If I don’t get help I just won’t purchase so they are WRONG.

Levi's decided to moderate my review on their website, so I'm posting it here.

After the second time wearing the Skinny Taper Fit Men's Jeans, Color: Mineral Tones, Flex STYLE: *******0403434, the rear pocket seam started separating making them unwearable. The material used is incredibly thin, so I am not surprised that it failed so suddenly.

I bought a pair of levi jeans on-line. I did not like what I bought. So I returned them to Albertville Mall outlet store. I paid $56.60. I got a return of $48.65. I'm done with LEVI'S, going to Lee Jean's.The quality of Levi's are not what they use to be

I fist fit into a pair of Levi's in 1986, the quality and fit was beyond anything I had ever worn (Lee's). Levis in the past have lasted ten years or better if I took care of them. I have purchased 4 pairs in 2021 and they all have torn out due to low quality materials and two of those had slight twists in one leg. I will never buy them again.

Poor Quality my inner thigh part is breaking, this is the 4th time i wear them
Breaking < not lasting. Not worth 50 Bucks
Please send us new jeans or discounted codes

The last three pair of Levi's that I bought ripped along the back pocket in the same place. They fit fine it's just when I bend over and I'm they rip in the same place.